Transformar um artigo do Centro de Ajuda em um vídeo
Publicado 3 de ago. de 2026 por Xinwei
Um vídeo de assistência funciona melhor quando segue um trabalho de cliente em vez de repetir um artigo completo. Mantenha o artigo como o destino mantido para mudar detalhes.
Pick an article with one meaningful outcome
Choose a current help article where a customer needs to complete a visible task: set up a first project, make a decision, find a setting, or recover from a common problem. Do not turn a general feature index into a single video.
A help-center video brief
- Customer job: ______________________________
- First useful outcome: ______________________________
- Starting state: ______________________________
- Action that changes the state: ______________________________
- What the viewer should see when it worked: ______________________________
- Where the current written article lives: ______________________________
- When the video should be reviewed after a product change: ______________________________
Show the path, not every setting
Open with the customer's situation, make the first action and result visible, then point to the current article for alternative paths, feature limits, and changing settings. If the user must inspect a live interface, pair the video with a maintained walkthrough or recording rather than letting static narration become the source of truth.
See the First Useful Outcome case for a source-led product education pattern. Then create from a public URL or a current product document.
Casos suportados por fonte
Veja como essa tarefa se torna um vídeo
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